PRIVACY POLICY: Soundaram’s Chettinad Sweets and Snacks

At Soundaram’s Chettinad Sweets and Snacks (accessible from soundaramssnacks.in), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@soundaramssnacks.in.

1. CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. INFORMATION WE COLLECT

  • Personal Information: When you make a purchase or register an account, we collect your name, shipping address, billing address, email address, and phone number.
  • Communication Information: If you contact us directly via email or WhatsApp, we may receive your name, phone number, and the contents of your message.
  • Payment Data: Payment information is processed securely through our third-party payment gateways (e.g., Razorpay/Cashfree). Soundaram’s Chettinad Sweets and Snacks does not store your credit card or bank details on our servers.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Fulfill Orders: Process payments, arrange for shipping (via Delhivery), and provide order confirmations/invoices.
  • Improve Service: Understand how you use our website to improve our snack offerings and website experience.
  • Communication: Contact you for customer service, updates, and marketing promotions (only if you opt-in).
  • Fraud Prevention: Screen orders for potential risk or fraud.

4. LOG FILES

Soundaram’s Chettinad Sweets and Snacks follows a standard procedure of using log files. These files log visitors when they visit websites. This includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. These are not linked to any information that is personally identifiable.

5. THIRD-PARTY PARTNERS (SHIPPING & PAYMENTS)

To run our store, we share your information with specific third parties:

  • Shopify: To power our online store.
  • Delhivery: To calculate shipping rates and deliver your snacks to your doorstep.
  • Payment Gateways: To securely process your prepaid transactions.
  • Analytics: We may use Google Analytics to help us understand how our customers use the Site.

6. COOKIES AND WEB BEACONS

Like any other website, we use 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content.

7. DATA PROTECTION RIGHTS (GDPR/CCPA/Indian Digital Personal Data Protection Act)

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

8. CHILDREN'S INFORMATION

We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

9. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@soundaramssnacks.in.